Privacy Policy

Who We Are

At Katunggan Cove Resort, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, retain, protect, and manage personal information that you voluntarily share when you submit feedback or reservation booking inquiries directly through the website.

We handle personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its applicable implementing rules and regulations.

What Personal Information We Collect

We collect personal information through two primary methods: information you voluntarily provide, and automated data collected via cookies and analytics. This may include:

• Full name
• Email address
• Phone number
• Nationality, check-in and check-out dates,guest counts, room preferences, and special requests
• Feedbacks or comments
• Automated analytics data (such as IP address general location, browser type, pages visited, and session duration via Google Analytics)

We do not intentionally request sensitive personal information. Please avoid sharing sensitive or unnecessary personal information through any communication channel.

Cookies and Website Analytics

Our website uses cookies—small text files placed on your device—to help us analyze how visitors navigate our pages and improve your user experience.

We utilize Google Analytics (GA4) to collect standard internet log information and visitor behavior patterns in an anonymous form. This helps us understand metrics such as popular room types, traffic sources, and site performance. You can choose to accept or decline analytics cookies via our site's cookie consent banner, or adjust your browser settings to block cookies entirely.

For more information about the cookies used on this website and how to manage your preferences, please read our Cookie Policy.

Why We Collect Your Personal Information

We collect and process your personal information for legitimate and reasonable purposes, including:

• Responding to your questions, reservation inquiries, or requests when appropriate
• Receiving and reviewing feedback, comments, and suggestions shared directly with the resort
• Communicating with you regarding your inquiry, booking status, or stay when necessary
• Providing customer support and assistance
• Analyzing website traffic and visitor trends via Google Analytics to optimize resort services and website layout
• Maintaining appropriate records of communications and reservations when reasonably necessary

We use your personal information only for purposes related to the reason it was provided, unless another use is permitted or required by applicable law.

How Long We Keep Your Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purpose for which it was collected, process your inquiry or booking, maintain necessary business records, or comply with applicable legal and regulatory obligations.

When your personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

How We May Share Your Personal Information

Katunggan Cove Resort does not sell or trade your personal information.

We may disclose or share personal information only when reasonably necessary for legitimate purposes, including:

• Fulfilling your booking reservation or feedback request
• Protecting the safety and security of our guests, staff, and resort
• Complying with legal requirements or government requests

How We Protect Your Personal Information

We implement reasonable organizational, physical, and technical measures designed to protect your personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Data transmitted via our online reservation platform is protected using secure protocols (HTTPS/SSL).

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under applicable Philippine data protection laws, you may have rights regarding your personal information, including the right to:

• Be informed about how your data is processed
• Request access to or a copy of your information
• Request correction of inaccurate data
• Request deletion or restriction of your information under certain circumstances
• Object to the processing of your data